Never miss
a guest
request.
AI-powered WhatsApp concierge for independent and boutique hotels.
- Works 24/7 — no staff required for routine guest requests
- Supports 200+ languages — serve every guest in their own language
- 70% of guest requests handled automatically
- 35% potential revenue uplift through upselling and faster service
- Live ticket system — every request tracked from message to resolution
- Built for boutique and independent hotels in emerging markets
What is
Chatotelle?
A customizable AI system that manages hotel guest communication on WhatsApp — and turns every request into an actionable task for your staff.
AI-powered, human-level understanding and care in hospitality operations.
The problems
we solve.
Every boutique hotel faces the same operational gaps. Chatotelle was built to close them.
The AI
behind it.
Not a scripted bot. An intelligent system that understands conversations — and an engine you configure entirely around your hotel.
It actually
understands
conversations.
Not just a simple systematic bot. An intelligent system that understands intent, tone, and context — and acts on them.
Built on LLMs.
Designed for hotels.
Natural Conversations
- Understands guest intent, tone, and context
- Handles free-form messages, not fixed commands
- Responds in a natural, human-like way
Engineered for Accuracy
- Built on advanced Large Language Models
- Designed specifically for hotel operations
- Continuously refined for reliable performance
WhatsApp-Native Experience
- Works directly on WhatsApp — no extra apps
- Familiar and simple for every guest
- Fast and widely adopted
Context Awareness
- Remembers conversation history
- Uses hotel data — services, policies, items
- Adapts to each guest and situation
Action-Oriented Intelligence
- Goes beyond replies — takes action
- Converts conversations into structured tasks
- Connects directly with hotel operations
Configured
around
your hotel.
Tailor the AI to match your hotel's operations, services, and guest experience.
Any change you make
goes live instantly.
No restarts. No downtime.
From request
to resolution.
A seamless flow designed to capture, manage, and resolve every guest request — with full visibility at every step.
Request Detection
The AI understands when a guest message requires action — distinguishing a real request from small talk, greetings, or general questions.
AI-DrivenRequest Confirmation
The AI clarifies and confirms the request with the guest before taking any action — ensuring accuracy and avoiding assumptions.
ConversationalTicket Creation
A structured ticket is automatically created and assigned to the right department — categorized, titled, and ready for action. No manual input required.
InstantTeam Visibility & Acknowledgement
Staff see the ticket on the live dashboard instantly. They acknowledge it, take ownership, and the guest is informed that their request is being handled.
DashboardProcessing & Coordination
Departments handle the request and update progress through a clear, trackable workflow. Everyone knows what's happening — no chasing, no guessing.
Team WorkflowResolution & Guest Notification
Once completed, the ticket is marked resolved and the guest is automatically notified on WhatsApp. No one has to make a call or remember to follow up.
Auto-NotifyTracking & Status Management
Every request moves through defined statuses — Created, Acknowledged, In Progress, Waiting, Resolved, Closed — giving full visibility from start to finish.
Full LifecycleFrom conversation
to resolution —
every request tracked.
The guest
experience.
One WhatsApp conversation. Everything handled. No calls, no waiting, no friction.
Your team's
new workflow.
Structured tickets, full visibility, zero dropped requests. Your staff execute — they stop coordinating.
Our recommendation:
Adopt gradually.
Don't flip a switch on 100 guests. Start with one. Build trust in the system, the team, and the operation — then scale at your own pace.
Everything your
team needs —
right now.
Designed for hotel staff — not developers. No training needed. Open it and everything is visible.
Update your hotel's identity, contacts, location, time zone, and live context. The AI reads this on every conversation.
Set the AI's tone, language, rules, and behavioral boundaries. Teach it what to say — and what never to say.
Add local recommendations the AI suggests to guests. Restaurants, landmarks, experiences — all structured and searchable.
List hotel products, room service items, menus, and amenities. The AI knows what to offer and can recommend or take orders.
Define each department's scope, working hours, policies, and instructions. The AI routes accordingly — automatically.
See every open request in real time. Filter by status, department, or guest. Acknowledge, escalate, or resolve with one tap.
Every guest.
Full visibility.
See every active guest, their room, their conversation history, and their current bot status — all in one view.
- View full chat history for any guest
- Intervene mid-conversation and take over from the AI
- Switch the bot on or off per individual guest
- See who the AI is actively serving right now
You decide
when it runs.
Full control over the AI's operational state. Turn it on globally or per guest. Manage authentication and monitor live health.
- Master bot on / off switch
- Per-guest activation control
- Authentication key management
- Live connection and webhook health status
We don't sell
software.
We show up.
Every hotel that joins Chatotelle gets the founder. Not a support ticket, not an FAQ — a person who built the system and knows exactly how to make it work for yours.
"I set it up with you.
I train your team.
I'm there when
something goes wrong."
Onboarding
We configure everything together. Your hotel profile, AI behavior, departments, items, and services — all set up before your first guest ever messages.
Done in under a weekOrientation
A focused session with your team — front desk, operations, departments. Everyone knows how to use the dashboard, read tickets, and handle escalations before day one.
Practical, not a lectureLive Support
Direct line to the founder. WhatsApp, call, or email. If something is off, you don't wait for a helpdesk ticket — you message the person who built it.
Always reachableWhat happens
after you say yes.
Six steps from handshake to first guest. No surprises — this is exactly what we do together.
A quick walkthrough of the system and how it works in practice. Your team asks questions. We align on what success looks like for your hotel specifically.
30 minutesOne focused session with your operations manager. We collect your departments, hours, policies, products, and services — everything the AI needs to represent your hotel accurately.
45 minutesWe build the AI around your hotel. Identity, tone, boundaries, menus, services, attractions. You review it. We adjust until it reads like your hotel, not a generic bot.
2–3 daysPractical training for your team. We walk through the dashboard live — how to read tickets, update status, and take over from the AI when needed.
1 hourWe activate the system for one guest while you watch. First message, first request, first ticket. We're with you live for this — not reading a summary after the fact.
Real-timeWe track performance through the first week. Any gap between how the AI behaves and how your hotel wants to be represented — we close it.
First 7 daysYour guests
never wait.
Neither do you.
We're not a software company that sells you a login and a PDF manual. We're a working partner — and this is what that actually means in practice.
Chatotelle